Privacy Policy

1. Introduction

White Glove Cargo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services and website.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and company name
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Account credentials for our customer portal
• Communication preferences

Shipment Information

• Pickup and delivery locations
• Cargo descriptions, weights, and dimensions
• Special handling requirements
• Delivery instructions and recipient information

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages viewed and links clicked
• Time and date of visits
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our logistics services
• Process quotes, bookings, and payments
• Send shipment updates and tracking notifications
• Communicate with you about services, promotions, and updates
• Improve our website and customer experience
• Prevent fraud and enhance security
• Comply with legal obligations
• Resolve disputes and enforce our agreements

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, including payment processing (Stripe), email delivery (SendGrid), and cloud hosting (Replit).

Carrier Partners

Our network of trusted carriers and drivers who execute shipments on our behalf.

Legal Requirements

When required by law, regulation, legal process, or government request.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using SSL/TLS
• Secure password hashing using bcrypt
• Rate limiting to prevent brute force attacks
• Regular security audits and monitoring
• Access controls and employee training

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Disable cookies through your browser settings

To exercise these rights, contact us at privacy@whiteglovecargo.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, but disabling them may affect website functionality.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

9. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Shipment records are retained for 7 years in accordance with transportation regulations.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website with an updated effective date.