Question 1

What is white‑glove delivery?

Accepted Answer

White‑glove delivery is an elevated service where our trained teams handle  end‑to‑end care : uncrating, in‑room placement, light assembly/leveling, and debris haul‑away. It's ideal for hospital equipment, restaurant installs, retail rollouts, and any high‑value or sensitive assets.

Question 2

Do you service hospitals and healthcare facilities?

Accepted Answer

Yes. Our crews are  hospital‑protocol trained  for sensitive wings (OR, ICU, labs). We maintain chain‑of‑custody, comply with access rules, and coordinate after‑hours or emergency replacements when required.

Question 3

Can you handle restaurant equipment (refrigeration, prep, cooking)?

Accepted Answer

Absolutely. We deliver and set in place  refrigeration, prep tables, ovens, mixers, display cases , and more. We uncrate, level, and stage for installers; we can also remove old units and packaging.

Question 4

How does your transparent pricing work?

Accepted Answer

Our quotes show  base + per‑mile  plus any chosen add‑ons (liftgate, two‑man crew, white‑glove setup, haul‑away). Insurance and fuel surcharge are itemized. No hidden fees. You can preview costs on our Pricing page, then receive a  bookable written quote .

Question 5

Do you offer recurring routes and multi‑site rollouts?

Accepted Answer

Yes. For corporate and retail clients we schedule  recurring service windows , coordinate with GCs and vendors, and provide photo‑verified sign‑off and centralized reporting across locations.

Question 6

How do I track a shipment in real time?

Accepted Answer

Use our  Tracking  page with your  Tracking ID . You can also look up by  PO+ZIP  or  phone+last‑4 . Subscribe to email/SMS to get status changes and ETA updates.

Question 7

Do you provide Proof of Delivery (POD)?

Accepted Answer

Yes. We capture  photo‑verified POD , recipient signatures, and timestamps. These are visible on your tracking link and included with your invoice and records.

Question 8

What about insurance, COI, and compliance?

Accepted Answer

We maintain standard cargo insurance and can issue a  Certificate of Insurance (COI)  upon request. Our crews are background‑checked and follow load securement and liftgate protocols. Hospital deliveries follow facility‑specific access rules.

Question 9

How fast can you schedule?

Accepted Answer

Same‑day or next‑day is available in many markets. For large projects, we lock in dedicated windows and SLAs during planning.

Question 10

Which areas do you cover?

Accepted Answer

We operate regionally with  nationwide coordination  for corporate programs. Contact us with your route and we'll confirm availability.

Question 11

How do billing and payments work?

Accepted Answer

We offer ACH, major cards, and check. Enterprise clients can set up centralized billing and receive W‑9 and compliance docs. Visit  Billing  or include your PO at quote time.

Question 12

Can you remove old units and handle debris?

Accepted Answer

Yes. Add  haul‑away  to your order and we'll remove packaging and retired units per local disposal rules.

Frequently Asked Questions

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